Expert Speakers

Interactive Breakout Sessions

Revolutionary Conference

In today's competitive landscape, exceptional customer experience is essential for all organizations. If you're planning to enhance your CX strategies in 2025, this conference is not to be missed!

80% Increase in revenue
Companies that prioritize customer experience see this. (Gartner)

86% of consumers are willing to pay more for a superior customer experience. (PWC)

60% of businesses prioritize improving CX in 2025. (Salesforce)

Join customer experience professionals from across different sectors and industries at the 1st Annual CX Conference 2025.

Author, Speaker, Entrepreneur and Advisor

Jonathan is passionate about improving Customer Experience as a practice, as well as supporting and educating others on the topic. He is the author of The Customer Experience Playback. He has founded successful communities including CX Brussels, CX Dubai and the global CX Centric network. He also is the author of the Customer Centricity Maturity Model and the State of Customer Centricity Project. He runs CX Centric, a successful Customer Experience consultancy.
He has a Bachelor's degree in Computer Science and Business and a Masters in Program and Project Management from the University of Warwick.

Jonathan is the oldest of four brothers. All of which are skillful musicians.

Pioneering
Excellence in Strategic
Communications and Business Solutions